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Operations Management As A Strategy For Sustainability Of Business Practices

by gbaf mag

Operations Management is the management of company processes to bring the greatest degree of productivity possible within an organisation. It is primarily concerned with transforming labour and resources into products and/or services as economically as possible in order to maximise the company’s profit margin. Operations management also involves assessing how the business is performing, what needs to be changed to improve performance and how to measure progress. The aim of operations management is to maximise efficiency in all operations of the business, from product manufacture through to customer service. In short, operations management seeks to make the most of every minute of a business’s time by ensuring that all procedures are run in the most cost effective manner possible.

Every day, operations managers are faced with a range of decisions. For example, which employees should be told which substances they have used in the last day? Should they be told what quantity? What measures should be taken to minimise waste, such as not leaving empty packages outside packaging? And what should be done when one or more employees to carry out duties outside their normal job description, such as exceeding company policy?

To help these questions can be answered, operations management teams need to be well-trained in the science of manufacturing. A key requirement is excellent communication skills. Both written and verbal communication is required. Good communication skills and the ability to delegate, so that decisions can be made accordingly, is what gives operations management its edge, and is arguably the most important quality control skill.

Operations managers are also expected to look out for changes in the industry. Trends may well emerge that could affect production, costing or the quality of any product. Trends could emerge which suggest that production may no longer be as efficient as it had been, or that there may be a need to re-adjust inventory levels. Trends could emerge indicating that customers are no longer satisfied with the way products are supplied. These issues need to be addressed promptly, and operations management teams are required to react quickly, and pro-actively to changes in industry conditions, in order to maintain or improve productivity and cut costs.

In addition to dealing with these day-to-day concerns, however, an operations management team needs to be proficient in other areas of concern. Good operations management teams will take stock of their own processes and those of their vendors, both within the organization and internationally. They will then work out a process to increase efficiency by streamlining processes, reducing costs, improving service quality, cutting costs, consolidating information, improving customer service and raising the company’s profile. In essence, an effective operations management system will allow operations managers to deal with the issues that face them, at any time, by properly aligning resources, devising plans to deal with problems, and maintaining a good relationship with suppliers.

In fact, effective operations management is a way of promoting excellence and increasing the company’s reputation, for good professional services go a long way towards increasing the company’s revenues. Companies may be able to take advantage of the opportunities that exist through establishing a good reputation and improving efficiency possible within the business. When a company establishes itself, it also exposes itself to a world where a firm may have traditionally been unable to thrive. Good operations management processes go a long way towards boosting a company’s image, not only in terms of its products, but also of the services which it renders, such as through having trained and competent employees.

Companies may want to look into investing in supply chain systems in order to help them respond to changing consumer preferences, and to allow them to cope better with market fluctuations. Trends in the global economy may affect the production processes and profitability of a company and understanding what drives business trends can allow companies to adjust their operations accordingly, producing more goods for the same amount of resources, on a more regular basis, with lower costs and a greater degree of overall profitability. A good operations management professional can help a company to assess its capacity to adapt to changing trends and to find new avenues for growth. There are many trends related to operations management, including those which pertain to the company’s production systems, resources, consumption, marketing strategies, finance, supply chains, and waste management, and understanding all these trends can help companies strengthen their competitive positions.

Strategic planning is an essential business practice for all companies, and the implementation of the most appropriate techniques will make a difference to the bottom line. Strategic plans will determine the most suitable routes for expansion, provide for short and long-term goals, and set up a framework for controlling risk. They will also involve assigning the most suitable personnel to carry out the assigned tasks, ensuring that they get the best return on the resources invested in each phase of the process, and developing plans for converting raw materials into finished goods. In addition, strategic plans will consider whether or not to adapt to changes in consumer preferences, demand, and economy of scale within the supply chain. Strategic planning may not only lead to the highest level of production; it may also improve efficiency possible within the business practices of the company.


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