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By Joanna Swash, Chief Executive Officer, Money penny 1. People value human interaction Call duration has increased during lockdown. Largely due to callers craving human interaction however life after lockdown might see call durations and volumes return to normal but our desire for meaningful human
By Joanna Swash, Chief Executive Officer, Money penny Creativity thrives on chaos – It’s very easy to maintain the status quo when running a business, but a crisis like COVID 19 can lead to change, as we’ve been forced to
-Technology firm Peasy gets customers paying early and strengthens relationships -Payments within terms could improve by 40 percent A new company is set to radically reduce the time it takes businesses to get their invoices settled by clients. Technology firm
By Simon Black, CEO, Awaken Jack Ma, founder of Alibaba once advised, “Forget about your competitors, just focus on your customers”. As the statistics highlight dissatisfied customers not only cost you time and money but if you lose a customer it’s
By Nick Miller, Senior Strategy Director Siegel+Gale, Hand sanitizer from a brewery or a perfumer? Prada or a Lamborghini mask? There are many efforts to fight shortages; many others battle the competition. Uber Eats has no fees and Deliveroo
By Remko Renes Nyenrode, Assistant Professor of Corporate Governance Business University As many of us are aware, accounting firms are under constant strain to serve two masters. They have to serve both their individual clients and the public interest
Leading Leicestershire lighting and electrical installations firm, Ventola Projects, is set to launch a new range of its unique VAvR LED lighting products later in the year, promising further cost and energy savings for businesses across the UK and beyond.
32% of businesses found the transition to remote working difficult, with small business substantially lagging behind the enterprise market in benefiting from automation 72% of businesses have seen changes in the levels and types of expenses submitted, but only 24%
By Richard Fletcher is a business coach from Preston, England. Richard shares his very best tip for quickly raising your game in sales. When I tell people that my conversion rate is around 83%, rather than the “gold standard” of 25%, I
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