How cyber security broke the buyer 

By Julian Attlee of Field Effect Software   For too long, SMEs have been at the mercy of sizeable cyber security vendors who grew up in the enterprise space. And I speak from experience…    You’ve heard the standard cyber security sales pitch a thousand times before — probably

How voice analytics can improve your customer service

By Chris Robinson, Director and Executive Chairman, Awaken Intelligence How to turn negative emotions into a positive conversation with CX. Why VA will help you to intelligently transform your customer engagement According to the research firm, Technavio, the global voice

Barclaycard partners with FreedomPay to enhance customer offer

Barclaycard is a new acquiring partner of FreedomPay within the UK and Europe – a leading, global consumer-focused commerce platform Barclaycard customers will gain access to transatlantic opportunities and capabilities that ensure a seamless, multi-channel commerce experience for enterprises operating