Specialist Risk Group to be acquired by HGGC
Leading Middle-Market Private Equity Firm Builds on Global Insurance Presence with Fast-Growing Specialist Broker Specialist Risk Grou..
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Bringing India’s first public electric vehicle charging network online with TCS ChargeCore on HOBS
By Sankaranarayanan ‘Shanky’ Viswanathan, CTO and Global Head – Industry Advisory Group, Communications, Media and Information Servic..
Business
Delivering a more human approach to customer service in 2021
By Brian Atkinson, GM and VP EMEA, Five9 2020 has been a year of huge change for the contact centre space, with remote working acceler..
Business
8 rules for managing a crisis
By Jo Sutherland is managing director of Magenta Associates, a business-to-business PR and communications firm From the government’s..
Business
Genius Group Acquires Education Angels, extending its 21st Century Education Curriculum to start from 0 to 5 years old
Genius Group, the world’s leading entrepreneur education group, has completed the acquisition of New Zealand-based teaching and child..
News
Nuapay Enables Open Banking for Their Perfect Gift and K Ring as Christmas Shopping Ramps Up Across the UK
Nuapay, powered by Sentenial, today announces it has been chosen by two leading Mastercard prepaid providers, Their Perfect Gift and K..
News
Investing in leadership: Lessons learned from lockdown
Phil Ivers – Head of UK Operations and Independent Suppliers at Gazprom Energy, talks team leaders through what he has learnt during t..
Opinion
Christmas tech gifts pose cybersecurity risks: Proofpoint tips on staying cyber safe
By Christopher Dawson, Threat Intelligence Lead at Proofpoint Proofpoint recommends consumers follow the below tips to ensure security..
Business
Nurturing your network: the skill you should develop in 2021
by Andrew Webber, Chief Marketing Officer of Whitespace If there’s one thing we’ve learnt from 2020, it’s that we can no longer operat..
News
Unusual online shopping/eCommerce customer service habits of 2020 revealed
CallCare reveals key changes in shopper behaviour from contact centre data Manchester, 15th December 2020 – CallCare, the outsourced r..
Business
Going the extra mile: ‘overwhelming’ amount of shoppers plan to shop small this Christmas
An ‘overwhelming’ amount of shoppers plan to spread festive joy to small businesses this Christmas, new research shows. A survey from ..
Business
Genius Group signs agreement to acquire property investors network, giving over 1,400,000 students access to financial literacy and investment education.
Genius Group, the world’s leading entrepreneur education group, has signed an agreement to acquire UK-based property investors network..
News
How Can IoT Make Manufacturing Smarter?
By Rob Moore, Sales Director at EMS In 2015, there were just 3.8 billion active Internet of Things (IoT) devices globally. By 2025, th..
News
The valuable role Ecommerce/Social Media marketing will play in keeping businesses afloat during and after lockdown
BY Tim Hyde, Founder and Director of Social Media Marketing Agency, TWH Media Most businesses have a website. Fact. But what role doe..
Business
Energy management: From survival to security via net-zero
By Andrew Grover, CEO, Advantage Utilities There have been a lot of net-zero announcements lately – in October China announced it plan..
Business
Business in 2021: achieving digital actualisation
By Andrew Duncan, Partner and UK CEO at Infosys Consulting As we entered 2020, no one could have predicted what was on the horizon. CO..
Business
How can online retailers in the UK prepare for Brexit?
By Rob van den Heuvel, CEO and Co-founder of Sendcloud There is unfortunately no crystal ball to predict how Brexit will impact the e..
Business
How to Flourish in Adversity
By Bruno Guicardi, President of CI&T Businesses are under more pressure than ever before. Even as the second lockdown ends, busine..
Business
Is your business about to fly blindly into an economic storm, powered by unreliable data?
By Ronnie Wilson, Group Executive Vice President, Serviceware 2020 has been quite the year. As if there wasn’t enough going on as the ..
Business
Brits expected to contact customer services 700 million times this Christmas
Poor customer service to cost UK businesses an estimated £1.9bn over the festive period 78% of UK consumers have needed customer serv..
Business
The top ten digital marketing tips you need to know to attract new customers
By Clair Heaviside, co-founder of Manchester-based agency Serotonin Digital marketing can seem complicated when you’ve got an enormous..
Business
Iterable launches AI-powered Brand Affinity™ to transform customer engagement into meaningful experiences
New solution humanizes AI for marketers, making it easier to understand customer sentiment, build deeper emotional connections and ult..
Business
Basics About Money Management and Budgeting
Money management is a process of budgeting, savings, investing, or otherwise overseeing the individuals or group’s capital use. ..
Business
Income Tax Refund and Instructions For Filing It
When most people speak of income tax, they usually only mean personal income tax, paid either by employees or self-employed individual..
Opinion
Linedata expands its partnership with HCL Technologies
Linedata accelerates the transformation of its technology infrastructure, enhancing service delivery for its clients Linedata (LIN:FP)..
News
Acronis Cyberthreats Report predicts 2021 will be the “year of extortion”
Remote workers and managed service providers targeted by cyber attackers, and data exfiltration outpaces data encryption Acronis, a gl..
News
Do SMEs need to think about to be ‘responsible’ at the moment?
By Helen Foord, founder of ELE Global COVID-19 has changed the world. The pandemic and the associated lockdowns have not merely curtai..
News
Scality predicts containerisation and cloud-native apps will define the 2021 data storage landscape
Containers will transform solution architectures; their impact will be comparable to that of server virtualisation and cloud computing..
News
Women in Technology and How to Reach Your Goals
Women in technology are often overlooked and given little credit for their achievements in the tech world. In some areas of society th..
Opinion
The Basics of the Graph functions
Directed graphs are graphical representations of relationships between entities. In MATLAB!, the digraph and graph functions build gra..
Opinion
PayFuture Gateway Opens A World Of Opportunities For E-Commerce Merchants
PayFuture (www.PayFuture.net) has launched a new high performance payment gateway connector that delivers online access to popular loc..
Business
Are you losing out to your competitors through poor customer communication?
Over the last nine months – during which we’ve seen a number of well-known household brands experience declining sales ..
Business
Fintech professionals predict payments will grow more than any other industry sub-sector in 2021
Survey of more than 100 fintech professionals predicts highest-performing sub-sectors in 2021 FinTech Connect, the trade show that con..
Business
Empowering teams to advance sustainability
By Shawn Welch ,Vice President and General Manager of Hi-Cone Worldwide, a solutions provider for beverage multi-packaging. Amidst the..
Business
A year of change: business leadership lessons of 2020
By Andrew Duncan, Partner and UK CEO at Infosys Consulting The global business landscape has dramatically evolved in the past year and..
Business
What Is The Total Addressable Market?
The total addressable market is a term which is generally used to refer to the profit potential available for an item or service in a ..
Opinion
Prepare to fail, don’t fail to prepare: the rise of IoT and predictive maintenance
Lukas Baur, Executive Vice President Strategic Solution Sales, TeamViewer The Internet of Things (IoT) has become fundamental to busin..
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